Order Information
- Methods of Payment
- Delivery
- Gifts
- Returns & Refunds
- Security
100% Secure Online Payments
You can pay online using your credit card or debit card, through our 100% secure checkout pages. Payments are handled and processed on our behalf by PayPal.
You do not need to open a PayPal account to make a one off payment to FutureDayDreams.
Simply enter your credit/debit card card details into the left hand side of the PayPal screen as shown in the image below (click image to enlarge).
We do not store any financial information on our system, we only hold invoice and delivery details that you enter during the customer registration process.
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Delivery
We deliver using Royal Mail and Parcelforce. Delivery is calculated by total consignment weight.
| Total Weight |
UK Price |
| 0.500kg |
£2.15 |
| 0.750kg |
£2.65 |
| 1 kg |
£3.25 |
| 1.250kg |
£4.45 |
| 1.500kg |
£5.15 |
| 1.750kg |
£5.85 |
| 2 kg |
£6.55 |
| 2.500kg |
£6.99 |
| 3 kg |
£7.50 |
| 4 kg |
£8.00 |
| 6 kg |
£9.58 |
| 8 kg |
£11.74 |
| 10 kg |
£12.61 |
| 20 kg |
£14.69 |
UK postage and packing starts at just £2.15 and there is no minimum order. To find out the total delivery charge for your order simply follow the 3 points below. You will need to Log in to your account first;
1. Add the items to the shopping basket and click
View Basket button.
2. Click the
Continue button until Step 4.
3. The delivery charge will be calculated and displayed.
Remember to refresh your cart, if you have changed quantities otherwise the previous delivery charge will be displayed.
Royal Mail deliveries usually take between 2-3 days (UK only).
Parcelforce standard parcel deliveries usually take between 4-5 days (UK only).
Please allow longer for delivery during the Christmas period
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Gifts
Place this as a separate order to ensure the correct item(s) are delivered to the right address(es).
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Returns & Refunds
Please advise by email if you intend to return an item, including your name, date of order and reason for the return.
Returns must be made within 7 days from the day you first received your order.
The goods must be intact and re-saleable.
The customer must cover the cost of returning the goods. We recommend that you use recorded post as we cannot accept liability for lost or damaged items.
A refund for the amount, less shipping charges, will be made according to whichever method of payment was originally used.
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Security
The entire futuredaydreams.co.uk website is enabled with a 128 bit Secure Socket Layer (SSL) to ensure that all sensitive information in the check out area is encrypted. This assures that confidential information and transactions cannot be viewed, intercepted or altered.
Secure pages are indicated by:
- In the web address bar 'http://' should change to 'https://'
- A locked padlock symbol should also appear in the web address bar of your internet browser window or a locked padlock symbol in the bottom corner of your internet browser window. Double click the padlock icon to read more information about our certificate.
Our security certificate is provided by
RapidSSL.
RapidSSL is a 128 / 256 bit single root SSL certificate. RapidSSL.com owns the root used to issue RapidSSL certificates making it a stable SSL offering. RapidSSL is already present in the IE 5.01+, Netscape 4.7+ and Mozilla 1+ browsers and many other new Windows and Mac based browsers.
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